Pulse Protocol
I created intuitive prototypes & interaction design flows for B2C adopters, boosting usability and accessibility, while driving collaboration to align strategy with the iOS Facility Review app, ensuring providers could quickly complete reviews with a streamlined interface optimized for mobile use.
During the redesign of the Pre-op flow, my first analysis revealed major issues with visibility of system status, hierarchy, and user control and freedom, overlapping colors and text blended with overlays, reducing clarity and preventing users from identifying their end goals. By restructuring the visual hierarchy, adjusting color usage, and improving overlays, I transformed the Pre-op design into a clear, intuitive flow that supported user confidence and improved task completion.
Lastly, I crafted a custom 404 error page that not only reflected brand identity but also turned a negative user moment into a helpful, engaging experience by guiding users back to their intended workflow.
UX Design Process
At Pulse Protocol, I led a human-centered design process that combined user research & journey mapping with over 100 early adopters to uncover insights and improve workflow & task efficiency optimization. I created intuitive prototypes & interaction design flows for B2C adopters, boosting usability and accessibility, while driving collaboration to align strategy with the broader product vision. Through cross-functional collaboration, I strengthened communication and doubled overall collaboration quality. In addition to workflow projects, I designed the iOS Facility Review app, ensuring providers could quickly complete reviews with a streamlined interface optimized for mobile use. I also crafted a custom 404 error page that not only reflected brand identity but also turned a negative user moment into a helpful, engaging experience by guiding users back to their intended workflow. For the Pre-op flow, my first analysis revealed major issues with visibility of system status, hierarchy, and user control and freedom overlapping colors and text blended with overlays, reducing clarity and preventing users from identifying their end goals. By restructuring the visual hierarchy, adjusting color usage, and improving overlays, I transformed the Pre-op design into a clear, intuitive flow that supported user confidence and improved task completion.