Alcon Marlo logo with a blue circle containing the word 'Alcon' and the word 'MARLO' written next to it.

Alcon’s online sidekick for contact lenses. Straight from your doctor to your door.

System’s

IOS/Android, Dashboard, Website

Three smartphones displaying medical management apps for review and payment of prescriptions and patient information.

The Play - By - Play

  • Alcon’s MARLO app was already helping doctors and patients, but the experience needed some polish: smoother workflows, better accessibility, and a friendlier feel across iOS and Android. My dream? Take a complex, regulation-heavy healthcare tool and make it feel as intuitive as checking the weather on your phone.

  • After setting the vision for a smoother, more intuitive healthcare experience, I rolled up my sleeves and made it real. I mapped out journeys with 30+ doctors and staff, then turned their needs into wireframes, prototypes, and production-ready designs that cut planning steps by ~25% and cleared up confusing flows. This work directly powered the launch of the Smart Cataract Planner and One Planner, and gave MARLO a consistent design foundation the team could scale across iOS and Android.

  • With the redesign in place, MARLO didn’t just work better; it worked for more people. Doctors moved through planning tasks faster, patients gained clarity around their options, and accessibility updates opened the door for broader use. Adoption climbed and satisfaction scores improved, showing that even in a regulation-heavy space, thoughtful design can spark trust, efficiency, and yes — even a smile.

  • To keep MARLO healthy for the long run, I created and documented two scalable design systems, Unity and ADI. Think of them as recipe books: every new feature could be added with consistency, compliance, and polish, without reinventing the wheel. These systems empowered the team to move faster, safeguard accessibility, and ensure MARLO’s experience stayed cohesive as it grew.

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The Why Behind the What

  • User Journey Mapping → Identified 25+ friction points, boosting workflow adoption.

  • Usability Testing → Ran with 30+ participants to improve feature discovery.

  • Task Tracking → Increased task speed and reduced support costs.

  • Cross-Device Testing → Validated across web, desktop, and mobile for higher usage.

  • Engagement Studies → Showed MARLO was chosen over manual alternatives.

  • Support Feedback Analysis → Fixed top user issues, cutting support tickets.

  • Compliance Research → Ensured regulatory alignment to reduce risk.

  • Design System Documentation → Built Unity & ADI systems to speed development.

  • Dashboard Testing → Simplified data, improving provider decision-making.

Conversations that Connect

  • Cross-Functional Collaboration → Partnered with engineers, stakeholders, and product teams to launch initiatives like the Smart Cataract Planner.

  • Communication → Translated design requirements into clear specs and prototypes, aligning teams on IEC, ISO, and ANSI standards.

  • Team Alignment → Simplified complex data dashboards through close collaboration, improving shared understanding, provider decision-making, and patient satisfaction.

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I Tamed Components

  • Design Systems → Built and documented Unity & ADI systems with reusable components, design guidelines, and governance processes for scalability and consistency.

  • System Research → Audited UI patterns and conducted cross-team research to define standards; produced clear principles, accessibility guidelines, and implementation notes.

  • System Scalability → Delivered modular frameworks that accelerated onboarding, reduced design debt, and ensured consistency across web, desktop, and mobile platforms.

  • System Adoption → Partnered with PMs and engineers to align workflows, driving adoption and enabling faster, system-based delivery.

Laptop displaying a dark-themed software interface with multiple connected workflow nodes and diagrams.

Building the “What If”

  • Wireframing → Created low- to high-fidelity wireframes to validate user flows and interactions.

  • Prototyping → Built interactive prototypes to communicate design intent and gather early feedback.

  • UI Specifications → Delivered detailed UI specs aligned with IEC, ISO, and ANSI standards for development handoff.

  • Prototype Collaboration → Partnered with engineers, stakeholders, and product teams to co-design and iterate on solutions like the Smart Cataract Planner.

  • Data Visualization Prototyping → Simplified complex dashboards through interactive mockups, improving provider decision-making and patient satisfaction.